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While the library building is closed until further notice, the Library's online services and resources continue to be available to Northwestern students, faculty, and staff.

Please see this Guide to Modified Services for more information.

Berntsen Library - Online Research & Teaching Services

For Students, Faculty, & Staff


Please, check back again as this guide will be updated regularly.

Will the library facility be open?

  • Please see the Library Hours page for updates on the building schedule and for virtual reference service hours and links.
  • Curbside Pick Up is available Mondays & Thursdays, 11a-3p. Other times may be accommodated by appointment. Contact

How do I renew or return physical items?

  • If you are close by and want to return items, you may use the book drop located outside the library's entrance. ​
  • You may also mail items back to the library. 
    • Mailing address: UNWSP - Berntsen Library - 3003 Snelling Ave N - St Paul, MN - 55113
  • If you want to see what is on your account, sign into CLICsearch and use My Account. For interlibrary loan materials, sign into ILLiad.  If you have account questions, contact the Library's Circulation Department at

How may we access Reference Services? 

  • Virtual reference (email, chat) is available from UNW librarians during service hours.  You may also schedule a reference appointment to ensure availability. After hours, reference help is available through the library’s online chat cooperative with AskMN.
  • Subject guides compiled by librarians, do-it-yourself help, and research tutorials are available from the library's home page.

How do we get to the library’s online collections? 

  • Access the library’s online resources and services from the library’s home page. When asked to authenticate, enter your UNW network login and password as you would for accessing theROCK.  
  • You may also directly link to an alphabetical list of the library's databases (articles, media, e-books).
  • Need help?
    • If you have issues related to accessing library resources from off-campus, please contact Nathan Farley, Systems  
    • If you would like help finding or using online resources, please use the Reference Services described above.

How do I get access to the library’s print collections or physical items coming from other libraries?  

  • Library staff are providing scanning, curbside pick up, and mailing services for UNW print collections. Mailing service is limited to those outside a 15 mile radius of campus. 
  • Curbside Pick Up is available Mondays & Thursdays, 11a-3p. Other times may be accommodated by appointment. Contact
  • To request an item from the UNW library, on the request form in CLICsearch and under the “pickup location,” choose the “personal delivery" option and provide details on the comment line.  Or contact us at
  • The sharing of physical items from other libraries has been suspended until further notice.  


Faculty Teaching Services

What e-collections may be particularly useful in an online teaching environment?   

How do I get access to the U-Record Studio?

  • For access to the U-Record Studio, please schedule a time by contacting your liaison, emailing us at, or chatting with us by using the widget on the library's home page.

How do I make my print course reserves digitally accessible? 

  • If you have print materials on course reserve that need selections digitized for virtual teaching, contact Becky Schleicher, Access Services Supervisor: Please, include a copy of the course syllabus with your detailed request.  Becky will work with you on a case-by-case basis to provide the selections you need to make accessible through your Moodle course site.    

How may we request and receive Instructional Services? 

  • One way that librarians deliver online instruction is through online Library Guides. These guides provide links to course-specific resources, additional course materials, and/or instructional information.  They can be linked directly to your Moodle course sites. If you have an interest in a guide for your course, please be in touch with your liaison
  • For questions related to replacement of “in class” instruction, please begin your inquiry with Jessica Moore, Instruction
  • For Copyright and Fair Use information, please link to Confluence.